Freezy FAQ
Quick answers about random video chat, safety, devices, and accounts. Need more help? Visit Support, Safety, or How it Works.
Getting started
Is Freezy free?
Yes. Core random chat is free to start. Optional Freezy Pro preference upgrades may be offered later as paid digital features — see Pricing. Guest chat does not require payment.
Do I need to sign up?
No. Guest start is supported. Sign up is optional if you want a saved profile later.
Is Freezy an Omegle alternative?
Yes. Freezy is a modern browser-based option for people looking for Omegle-style stranger chat after Omegle shut down.
Is Freezy safe?
Freezy provides moderation tools, reporting, skip controls, and adult-only rules. You still need good personal safety habits. See the Safety hub for details.
What devices work?
Any modern mobile or desktop browser with camera/mic permissions for video/voice modes.
Safety & trust
Can I use Freezy on iPhone or Android?
Yes via mobile browser. See the mobile video chat page and mobile blog guide.
How do I report someone?
Use the in-chat report control, then visit Report Abuse for what happens next.
What is Nearby Radar / Nearby People?
A local discovery mode that helps you find chats with a geographic focus while avoiding oversharing your exact address in conversation.
Can I chat by text only?
Yes — use Text Chat mode.
Can I do voice only?
Yes — use Random Voice Call.
Is my chat recorded by Freezy?
Do not assume privacy from the other person — they could record their screen. Review the Privacy Policy for what Freezy itself stores for operations and safety.
What age is required?
18+ only. You must acknowledge you are 18 or older before using Freezy. Underage use is not allowed.
Technical & account
How do I delete my account?
Contact [email protected] or use in-app account settings if you created an account.
Why was my camera blocked?
Check browser permissions, close other apps using the camera, and retry. Support can help with device-specific tips.
Does Freezy have gender filters?
Some preference features may be limited to Freezy Pro when paid upgrades are enabled. Core matching works without a long signup. See Pricing for details.
Where are the community rules?
See Community Guidelines.
How do I contact support?
Email [email protected] or use the Support page.
What is anonymous chat?
Starting without a required public profile. You still appear on camera in video mode unless you choose voice/text.
Does Freezy work without downloading an app?
Yes — browser-first is a core Freezy advantage.
Where can I learn safety tips?
Safety hub and the blog guide “Is Random Video Chat Safe?”.