Digital Delivery & Service Fulfillment

No physical shipping

Freezy provides online chat and related digital features only. We do not sell, package, or ship physical goods. There are no courier deliveries, tracking numbers, or shipping fees.

How free service is delivered

Core Freezy features are delivered instantly in your browser or app when you connect to app.freezy.cam, subject to network conditions, device permissions (camera/microphone), and our safety rules.

How paid digital features are delivered

For Freezy Pro and coin packs purchased through Razorpay (see Pricing):

1. You complete checkout through our payment gateway partner (Razorpay) while signed in to a full Freezy account.
2. After successful payment confirmation (client verification and/or Razorpay webhook), Pro entitlements and/or coins are activated on your Freezy account.
3. Delivery is normally instant to a few minutes. In rare cases (network or gateway delay), activation may take longer.

Fulfillment means digital access only — filters, radius options, priority discovery, coin balance credits, or other Pro benefits described at checkout — not a downloadable media file unless we expressly say so.

If access is not activated

• Refresh the app and sign in with the same account used at checkout.
• Confirm the payment succeeded in your bank or UPI app.
• Contact [email protected] with your payment reference. See also our Refund Policy.

Service area

Freezy is an internet service available where our site and app can be reached. Availability may vary by local law, network, or account status.