How can we help you today?

During any active video call, simply click the flag icon located at the bottom right of the video screen. This will immediately disconnect the call, block the user, and prompt you to select a reason for the report. Our team reviews reports and may warn, restrict, or ban accounts that break the rules. We aim to respond to support emails within about 48 business hours.

First, ensure you have granted browser permissions for camera and microphone access. Check for a camera icon in your browser's address bar. If the issue persists, try refreshing the page or checking if another application is currently using your camera.

Yes! You can use our platform completely anonymously without creating an account. However, creating an account allows you to save preferences, keep a friend list, and use account features. Optional Freezy Pro and coin packs are available in the app — see Pricing.

If you believe your ban was a mistake, please use the contact form on this page. Select "Ban Appeal" as the subject and include your User ID or the email associated with your account. Appeals are typically reviewed within 48 hours.