Privacy Policy

This Privacy Policy explains how Freezy ("we," "our," or "us"), operated by Ujjawal Solanki in India, collects, uses, shares, and protects information when you use freezy.cam, app.freezy.cam, and related services — including guest chat, registered accounts, random video/voice/text matching, friends messaging, and Nearby discovery.

You can often start as a guest without a full profile. We still process limited technical and safety data to run matching and prevent abuse. By using Freezy you agree to this Policy. If you do not agree, stop using the Service. See also our Cookie Policy and Terms.

The data we hold depends on whether you chat anonymously or create an account:

We also automatically collect:

• check_circle Device & technical data — device/browser type, operating system, IP address and related connection metadata, and session tokens used for security, login, and abuse prevention.
• check_circle Usage data — session length, features used, and "next/skip" actions, in aggregate, to improve matching quality.
• check_circle Safety reports — if you report a user, we keep the report and limited related data to investigate and enforce our rules.
• check_circle Messages & uploads (registered / friend chat) — text and permitted media you send may be stored so conversations and features can work. Freezy does not provide end-to-end encrypted chat; this allows safety review when reports are filed.
• check_circle Call metadata — for voice/video sessions we may store participants, duration, and end reason. We do not keep the live media stream as a recording by default.
• check_circle Profile preferences — such as username, gender, interests, country preference, and premium/Pro status flags when applicable.

Our Nearby feature helps you discover people around you. When you enable it, we process location to create an approximate position (for example a geohash / cell-level point) for matching. We do not show your exact home address to other users. Precise live coordinates, when used, are handled for matching and are not meant to be a permanent public profile field.

Live video and voice calls use WebRTC and are typically connected peer-to-peer, with media protected in transit (for example DTLS/SRTP) wherever your network allows. Website and API traffic use HTTPS/TLS. We do not claim end-to-end encryption for text chat, and we do not record, store, or sell your live video or audio streams by default.

If a direct connection cannot be established, media may briefly pass through relay infrastructure without being kept as a recording. Safety enforcement for calls and chats relies primarily on user reports, blocks, and account actions, plus limited metadata — not on decrypting “E2E chat” content.

We use the data described above only to operate and improve Freezy — to match you with partners, enable the features you choose, keep the platform safe, and comply with the law.

We do not sell your personal data. We share information only with:

• dns Service providers (hosting, email delivery, analytics such as Google Tag Manager / related tags, and infrastructure vendors) who process data on our behalf to run Freezy.
• payments Payment gateways (for example Razorpay), when you buy Freezy Pro or other paid digital features — they process payment details according to their policies. Freezy receives payment status and limited billing metadata, not your full card secrets.
• balance Authorities, when required by valid legal process or to protect the safety of our users and the public.

You may request access to, correction of, or deletion of personal data tied to a registered account by emailing [email protected] (and through in-app controls when available). Guest data is limited and temporary; some security and report records may still be retained as needed for safety.

We keep account data while your account is active or as needed to provide the Service, and retain safety/log data for a limited period to prevent abuse. Freezy is for users aged 18+ only; we do not knowingly collect data from minors. If we learn a minor has used Freezy, we will take steps to delete related personal data where appropriate.

We use essential cookies and similar technologies for authentication and security, and may use analytics tags (including Google Tag Manager) on the marketing site. Details are in our Cookie Policy.

When you purchase Freezy Pro or coin packs, Razorpay processes your payment information (for example card, UPI, or other methods Razorpay supports). Freezy does not store your full card or UPI secrets. Freezy stores limited records needed to fulfill and support the purchase, which may include: order and payment identifiers, amount and currency, payment status, product purchased (plan or coin pack), timestamps, and entitlement state (for example Pro expiry and coin ledger entries). If you enter contact details at the payment gateway, those are handled under Razorpay’s privacy terms; Freezy may use payment IDs you share with support to recover a missing entitlement.

See Pricing, Digital Delivery, and Refunds.

We retain information only as long as needed to operate Freezy, enforce safety rules, meet legal obligations, and resolve disputes. Typical windows:

• Session / connection logs used for matching quality and abuse investigation are generally retained for up to 30 days, then deleted or aggregated, unless a longer hold is required for an open report or legal request.
• Reports, moderation actions, and ban records may be retained longer as needed to prevent ban evasion and protect users.
• Registered account data (profile, friends, messages, wallet/payment metadata) is retained while your account is active and deleted or anonymized after an account-deletion request, subject to backups and legal holds.
• Live video/audio streams are not stored as recordings by Freezy by default.

You may request access, correction, or deletion via [email protected] or the in-app delete-account controls when signed in. See also Delete Account.